Returns & Refunds

30-Day Return Policy

We offer a 30-day return policy, meaning you have 30 days after receiving your order to request a return.

To be eligible for a return, your item must be in new, unworn condition, free from damage, and returned in its original packaging whenever possible. Products that show signs of wear, misuse, or damage may not qualify for a refund.

Starting a Return

To begin a return, please contact us at syndra.watches@gmail.com with your order number and the reason for your return request.

If your return is approved, we will provide you with a return shipping label along with instructions on where to send your package. Please do not send any items back without first receiving return authorization from our team, as unauthorized returns cannot be accepted or processed.

If you have any questions regarding your return, feel free to contact us at syndra.watches@gmail.com.

Damage & Issues

Please inspect your order as soon as it arrives. If your item is defective, incorrect, or arrives damaged, contact us immediately so we can evaluate the issue and determine the appropriate resolution.

When returning an item, please package it securely to prevent damage during shipping. Items that are damaged during return transit due to insufficient packaging may not be eligible for a refund.

Exceptions & Non-Returnable Items

We cannot accept returns for products that have been modified, tampered with, customized, intentionally damaged, or otherwise altered after delivery.

If you have questions about whether your item qualifies for a return, please contact us before shipping it back.

Exchanges

If you would like to exchange your watch for a different model or color, please email syndra.watches@gmail.com with your order number, the product you would like to receive instead, and the reason for your exchange request. Our team will review your request and respond with the next steps.

Refunds

Once we receive and inspect your returned item, we will notify you of the status of your refund request. If your return is approved, your refund will be issued to your original payment method.

Please note that your bank or payment provider may require additional processing time before the refund appears in your account.

If your return does not meet our eligibility requirements, we will explain the reason the refund was denied.